Design Seamless Customer Experiences
Learn to map journeys, design services, and create human centered customer experiences
Outcomes
A complete customer journey map + service blueprint in your portfolio
CX frameworks you can apply at work
Certificate of Completion
Learning
Experience
Weekly live workshops with practical assignments
Real research projects with community participants
Feedback from research mentors
What You
Will Learn
Foundations of CX and service design
Journey mapping and blueprinting
Identifying service gaps and opportunities
Designing touchpoints across digital + physical channels
Measuring and iterating on experiences
Who is it for?
UX/CX designers
Service managers and product leads
Business strategists interested in customer experience
About Program
You’ll explore service design frameworks, customer journey mapping, and CX strategy. By the end, you’ll be able to design touchpoints that delight customers and deliver measurable business value.
Duration: 12 weeks
Format: Online (Project-Driven)
Commitment: 5-6 Hours Per Week